Refunds and Returns

We want you to love your tee. If you do not, or if something is wrong with it, here is what happens.

1. If your tee is faulty or not as described

Under section 56 of the Consumer Protection Act 68 of 2008 (CPA), goods must be of good quality, in good working order and free of defects. If you find a defect within 6 months of delivery (printing faults, peeling or cracking that is not normal wear, holes, stitching failures, wrong size or design supplied, damage in transit), you may choose to have it repaired, replaced, or refunded.

• We pay the cost of returning a faulty or wrong item, and the cost of sending the replacement.
• Please tell us as soon as you notice the fault. You have 6 months from delivery. Normal wear and tear, damage from not following the care label, and damage you caused are not defects.
• Wrong colour due to different screens, and the slight natural variation of hand-finished printing on fabric, are not defects (see our Terms).

2. Changing your mind: 7-day cooling-off (ECTA s44)

Because you buy online, section 44 of the Electronic Communications and Transactions Act 25 of 2002 (ECTA) lets you cancel without giving a reason and without penalty within 7 days of receiving your order.

To use it:

• Tell us (email [email protected], or WhatsApp +27620466346) within 7 days of receiving the goods that you are cancelling, then send the goods back to us promptly.
• Please return the tee unworn and unwashed, with tags and in its original packaging, so we can resell it. You may inspect and try it on as you would in a shop, but you remain responsible for the goods while they are in your care, and we may claim for loss in value caused by use beyond that.
• You pay the direct cost of returning the goods under the cooling-off. You are not charged a penalty or anything else for cancelling.

If you have a statutory right to cancel, you may not waive it, and nothing in this policy limits it.

3. How to return something

1. Email [email protected] (or WhatsApp +27620466346) with your order number (for example SR1042), what is wrong or why you are returning, and for faults clear photos of the issue and the care label.
2. We will reply with return instructions and the return address. Do not post anything back before you hear from us, so it does not go missing.
3. Pack the item securely and send it with a tracked service. Keep your proof of postage.
4. When it reaches us and passes a quick check, we process your refund, replacement or repair.

4. Refunds

• Refunds are paid by EFT to the bank account you give us, in the name on the order wherever possible. Card payments (when available through Payfast) are refunded to the original card.
• For a cooling-off cancellation we refund in full within 30 days of the date you cancel (ECTA s44), and usually much sooner. For faulty goods we refund promptly after we accept the claim.
• The refund covers the price of the item(s) and, for a faulty or incorrect item or a full cancellation, the standard delivery fee you paid. For a cooling-off cancellation we refund everything you paid. The only cost you bear is the direct cost of returning the goods.
• If your order was unpaid and cancelled after 48 hours, nothing is charged, so nothing needs refunding.

5. Cancelling before we print

Because every tee is made after you order, tell us as early as you can. If we have not started production, we cancel and refund in full. Once printing has begun, a change of mind is handled under the cooling-off rules above after delivery.

6. Exchanges for a different size

We can exchange for a different size subject to availability of production. Contact us within 7 days of delivery. The item must be in the condition described under cooling-off. We will confirm any extra cost before we start.

Questions

[email protected] | 062 046 6346. This policy does not affect your rights under the CPA or ECTA.